Refund Policy

Demo Tool AI sells monthly and yearly plans and one-time credit packs. 10 credits make 1 minute of finished video. This page explains when you get credits or money back.

Failed videos are free

If a video fails to generate, you aren't charged: its credits go back to your balance automatically and retries are free. No ticket is needed.

A video that finishes but that you'd like to change isn't a failed video. Visual edits (music, sound effects, background, zoom, blur, caption style) are free, so try those first.

Refunds within 7 days

Every purchase, subscription or credit pack, can be refunded within 7 days of payment:

• No credits used: full refund.
• Some credits used: we refund the unused share. Refund = amount paid × unused credits ÷ credits that purchase gave you. For example, if you paid $15 for 100 credits and used 30, you get back $15 × 70 ÷ 100 = $10.50.
• The refunded credits are removed from your balance at the same time.

After 7 days, purchases are final. Billing errors and duplicate charges can be reported within 30 days and are always refunded in full.

Subscriptions

You can cancel any time in Settings → Billing. Your plan stays active until the end of the period you paid for, and it won't renew. Monthly plans get their credits each month; yearly plans get the whole year's credits up front. Plan credits last until the end of the period you paid for and don't roll over. Pack credits never expire.

How to request a refund

Email support@demotoolai.com with your account email, the order number (from Settings → Payments) and the reason. We usually reply within 2 business days.

Approved refunds go back to your original payment method and usually show up within 5–10 business days, depending on your bank.

Payments

Payments are processed by Stripe, which also handles sales tax and receipts. We never see or store your full card number.

Chargebacks

Please contact us before filing a dispute with your bank: most issues are solved within a few business days.

Questions

Write to support@demotoolai.com. See also our Terms of Service and Privacy Policy.